Research

Human in the Loop Automation: Ride-Hailing with Remote (Tele-) Drivers. Joint work with Saif Benjaafar and Zicheng Wang. Management Science, 71(3), 2527–2543, 2024. [Management Science][SSRN]
- Here is the link to a feature story by Center for Transportation Studies at UMN.
- Here is the link to a feature story by University of Michigan News.

The Impact of Automation on Workers when Workers are Strategic: The Case of Ride-Hailing. Joint work with Saif Benjaafar and Zicheng Wang. Manufacturing & Service Operations Management, 27(5):1571-1586, 2025. [MSOM][SSRN]
- Here is the link to a feature story by Center for Transportation Studies at UMN.
- Selected for presentation at MSOM 2023 Technology, Innovation, and Entrepreneurship (TIE) SIG conference.

Learning to Price when Customers and Servers Abandon. Joint work with Saif Benjaafar, Xinyun Chen and Zicheng Wang.

Platform Entry and Vendor Competition in On-Demand Economy. Joint work with Arseniy Gorbushin, Ming Hu and Yun Zhou. [SSRN]

Cross-vs. In-Region Courier Routing in On-Demand Delivery. Joint work with Arseniy Gorbushin, Ming Hu and Yun Zhou. [SSRN]
- Finalist of INFORMS Service Science Best Student Paper Competition 2024, awarded to Arseniy Gorbushin.

Do Workers and Customers Benefit from Competition Between On-Demand Service Platforms?. Joint work with Saif Benjaafar and Shihong Xiao. [SSRN]

Platform Entry and Vendor Competition in On-Demand Economy
- POMS Annual Conference, Atlanta, May 2025
- INFORMS 2024 Annual Meeting, Seattle, Oct 2024
- MSOM Conference 2024, Minneapolis, Jun 2024
- Ninth Marketplace Innovation Workshop (MIW), Online, May 2024

Human in the Loop Automation: Ride-Hailing with Remote (Tele-) Drivers
- INFORMS 2023 Annual Meeting, Phoenix, Oct 2023
- Twenty-First INFORMS Applied Probability (APS) Conference, Nancy, Jun 2023
- MSOM Conference 2023, Montreal, Jun 2023
- POMS Annual Conference, Orlando, May 2023
- ISyE Research Presentations at UMN, Minneapolis, Sep 2022
- Seventh Marketplace Innovation Workshop (MIW), Online, May 2022

The Impact of Automation on Workers when Workers are Strategic: The Case of Ride-Hailing
- 2025 INFORMS International Meeting, Singapore, Jul 2025
- POMS Annual Conference, Atlanta, May 2025
- INFORMS 2024 Annual Meeting, Seattle, Oct 2024
- INFORMS 2023 Annual Meeting, Phoenix, Oct 2023
- MSOM 2023 Technology, Innovation, and Entrepreneurship (TIE) SIG conference, Montreal, Jun 2023
- Eighth Marketplace Innovation Workshop (MIW), Online, May 2023
- Cornell ORIE Young Researcher Workshop, Ithaca, Oct 2021
- INFORMS 2021 Annual Meeting, Online, Oct 2021
- MSOM Annual Conference, Online, Jun 2021

Do Workers and Customers Benefit from Competition Between On-Demand Service Platforms?
- POMS Annual Conference, Orlando, May 2023
- INFORMS 2022 Annual Meeting, Indianapolis, Oct 2022
- POMS 31th Annual Conference, Online, Apr 2021
- INFORMS 2020 Annual Meeting, Online, Nov 2020
- POMS International Conference, Tianjin, Jun 2019

ESD Pillar, Singapore University of Technology and Design, Feb 2025
School of Management and Economics, Chinese University of Hong Kong, Shenzhen, Feb 2025
IPE Thrust , Hong Kong University of Science and Technology (GZ), Jan 2025
Department of Management Science, University of Science and Technology of China, Dec 2024
Smeal College of Business, Penn State University, Dec 2024
School of Management, Zhejiang University, Dec 2024
Operations and Supply Chain Management Group, University of Auckland, Oct 2024
College of Business, City University of Hong Kong, Feb 2024
School of Management, Xi’an Jiaotong University, Dec 2023
School of Management and Economics, Chinese University of Hong Kong, Shenzhen, Sep 2023
Martin Tuchman School of Management, New Jersey Institute of Technology, Jan 2023
Leeds School of Business, University of Colorado Boulder, Dec 2022
School of Data Science, Chinese University of Hong Kong, Shenzhen, Nov 2022
College of Business, University of Nebraska-Lincoln, Nov 2022
ISyE Seminar Series, University of Minnesota-Twin Cities, Nov 2022